Privacy Policy

Last updated: 20 March 2025

Who We Are

Whitmore Cleaning Company is a professional cleaning business based in Barry, Vale of Glamorgan, CF62, United Kingdom. We provide domestic cleaning, carpet cleaning, window cleaning, and related services across Barry, Penarth, Dinas Powys, Sully, Rhoose, and the wider Vale of Glamorgan.

For any privacy-related enquiries, please contact us at +44 7882 203018 or via our contact page.

What Data We Collect

When you use our website or contact us for a quote, we may collect the following personal data:

• Your name
• Email address
• Phone number
• Postcode and address
• Details of the service you've requested
• Messages you send us via the contact form or live chat

We don't collect any special category data (health, religious, political, etc.).

How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiry and provide a quote
• To arrange and deliver cleaning services
• To process payments via card, bank transfer, or GoCardless
• To communicate with you about your booking
• To improve our services and website

We process your data on the legal basis of legitimate interest (responding to your enquiry) and contractual necessity (delivering a service you've booked).

Live Chat

Our website features an AI-powered live chat assistant. Messages you send through the chat are processed in real-time to provide helpful responses about our services. Chat messages aren't stored permanently — they exist only for the duration of your browser session. We don't use chat data for marketing purposes.

Data Sharing

We don't sell, trade, or share your personal data with third parties for marketing purposes. We may share your data with:

• Payment processors (GoCardless, card payment providers) to process your payments securely
• AI service providers (for our live chat feature) — no personally identifiable data is stored

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above. Contact form enquiries are kept for up to 12 months. Customer records are kept for up to 6 years for accounting and legal purposes.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to the processing of your data
• Request data portability
• Withdraw consent at any time (where consent is the legal basis)

To exercise any of these rights, please contact us. We'll respond within 30 days.

Cookies

This website uses minimal cookies. We don't use advertising or tracking cookies. Session storage is used for the live chat feature and doesn't persist after you close your browser. If we add analytics in future, we'll update this policy and seek your consent where required.

Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data transmitted between your browser and our server.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

Contact Us

If you've got any questions about this privacy policy or how we handle your data, please get in touch:

• Phone: +44 7882 203018
• WhatsApp: 07882 203018
• Contact form: whitmorecleaningcompany.com/contact/

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled improperly.